Reference

How we handle your account information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep the lobby secure. You control your contact preferences and can request a copy of your data or ask us to delete it.

Account dataPayment detailsContact controlDeletion rightsCookie choices
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letsbet How we handle your account information
DATA HANDLING

How we protect your information

We encrypt your payment details, hash your password and log access to your account. Our servers sit behind firewalls and we audit data access monthly. You see every login attempt in your account history and can revoke sessions from devices you no longer use.

Payment encryption Your bKash, Nagad and Rocket details pass through encrypted channels and we store only the last four digits. Full account numbers stay with the payment processor.
Cookie control Essential cookies keep you logged in and remember your wallet currency. Marketing cookies track which games you browse so we can suggest similar titles. Disable them anytime in settings.
Retention period We keep your account data for as long as your account is open plus the period local regulations require after closure. Closed accounts are anonymised after that window.
Access requests Request a copy of your data through live chat or email. We send it within seven business days as a JSON file containing your profile, transaction history and support tickets.
PRIVACY CONTACT

Reach us about your data

Need to check what we hold, update your details or request deletion? Our support team handles privacy requests through live chat, email and phone during Bangladesh hours. Open a ticket if you want a full copy of your account data.

Team online

Live chat

Open the chat widget in the bottom corner of any page and tell us what you need. Our team can pull your account summary or start a deletion request on the spot.

Email support

Send your privacy request to our inbox with your registered email address and phone number so we can verify your account before sharing any information.

Phone line

Call our Bangladesh support number to speak directly with an agent. We verify your identity with your account phone and last deposit method before discussing your data.

Privacy policy questions

We collect your name, email, phone number, date of birth and payment details when you register. We also log your IP address, device type and game activity to keep your account secure.

We use your bKash, Nagad or Rocket details to process deposits and withdrawals. Payment data is encrypted and shared only with the processor handling your transaction.

Yes. Contact support to request account deletion. We remove your personal information within thirty days, keeping only anonymised transaction records required by local regulations in eligible regions.

We share your information only with payment processors, game providers and verification services needed to run your account. We never sell your data to marketing companies or data brokers.

Log in, open account settings and toggle email or SMS notifications for promotions, game updates and account alerts. Essential security messages remain active regardless of your preference.

Essential cookies keep you logged in and remember your language. Performance cookies track lobby navigation to improve site speed. Marketing cookies suggest games based on your browsing. Disable non-essential cookies in your browser.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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